Shipping & Delivery Policy

At Thomas & Caroline Vancouver, we aim to process and deliver your order as quickly and accurately as possible. Below you will find all relevant information regarding our shipping and delivery practices.

1. Order Processing Time

  • Orders are processed within 1–3 business days.

  • Once your order has been shipped, you will receive a confirmation email with tracking information.

Please note that processing times do not include weekends or public holidays.

2. Estimated Delivery Time

  • The average delivery time is 3–7 business days, depending on your location and external factors.

  • Delivery times are estimates and may vary due to:

    • High-volume periods

    • Customs inspections

    • Carrier delays

    • Public holidays

Thomas & Caroline Vancouver is not responsible for delays caused by circumstances beyond our control.

3. Shipping Method & Origin

  • All orders are shipped directly from our international fulfillment partners.

  • Our suppliers may be located outside your country of residence, including China.

Because of this, customs duties, import taxes, or clearance fees may apply depending on the destination country. These charges are the responsibility of the customer.

4. Shipping Costs

  • Shipping costs are clearly displayed at checkout before payment is completed.

  • Costs may vary depending on:

    • Product weight

    • Shipping destination

    • Selected shipping method

5. Shipping Responsibility & Accuracy

  • Once tracking information confirms delivery to the address provided, responsibility for the shipment transfers to the customer.

  • Customers are responsible for ensuring that their shipping address is accurate and complete at checkout.

  • Any address corrections must be reported within 24 hours of placing the order.

Orders shipped to incorrect addresses due to customer error are not eligible for refunds or replacements.

6. Lost or Delayed Packages

  • We are not liable for packages lost or delayed by the carrier once shipment has been confirmed.

  • If tracking indicates delivery but the package cannot be located, the customer is advised to contact the local carrier or postal service directly.

7. Contact Information

If you have any questions regarding shipping or delivery, please contact us at:

Business Name: Thomas & Caroline Vancouver
Email: info@thomascaroline-vancouver.com