Privacy Policy

Thomas & Caroline Vancouver

This Privacy Policy describes how Thomas & Caroline Vancouver (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website.

We respect your privacy and are committed to safeguarding the personal data you share with us. All personal information is handled confidentially and in accordance with applicable privacy and data protection laws.

1. Information We Collect

When you visit our website, create an account, or place an order, we may collect the following personal information:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (securely processed by third-party payment providers)

  • IP address and device information

  • Browser type and operating system

  • Order history and customer service interactions

  • Website usage and activity data

We only collect data that is necessary to provide and improve our services.

2. How We Use Your Information

Your personal information is used for the following purposes:

  • To process, confirm, and fulfill orders

  • To arrange shipping and delivery

  • To communicate with you about your order or account

  • To provide customer support and respond to inquiries

  • To send order updates and important service-related notifications

  • To improve our website, products, and customer experience

  • To prevent fraud and ensure the security of our platform

We do not sell, trade, or rent your personal data to third parties.

3. Sharing Information with Third Parties

We may share your information with trusted third parties only when necessary to operate our business, such as:

  • Payment service providers (for secure payment processing)

  • Shipping and fulfillment partners (to deliver your order)

  • Website analytics and marketing platforms (to improve performance and user experience)

All third parties are required to handle your information securely and only use it for the agreed purpose.

4. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy

  • Comply with legal, accounting, or regulatory requirements

When your data is no longer needed, it is securely deleted or anonymized.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

  • Ensure proper website functionality

  • Analyze traffic and user behavior

  • Support marketing and advertising efforts

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the website.

6. Your Rights

Depending on your location, you may have the right to:

  • Request access to your personal data

  • Correct inaccurate or incomplete information

  • Request deletion of your personal data

  • Object to or restrict certain data processing activities

  • Request data portability

To exercise any of these rights, please contact us using the information below.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. All payment transactions are encrypted and processed by secure third-party payment providers.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page and will take effect immediately upon publication.

9. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Business Name: Thomas & Caroline Vancouver
Address: Filips van Bourgondilaan 78
Email: info@thomascaroline-vancouver.com